Frequently Asked Questions
1. Do you offer free shipping?
Yes. We offer free standard shipping within the United States. For international orders, free standard shipping is available on purchases over $100.
2. How long does shipping take?
Domestic orders typically arrive within 3–5 business days. International delivery usually takes 7–14 business days depending on the destination and customs clearance.
3. How can I track my order?
Once your order is shipped, you will receive an email with tracking information. You can also log in to your account to view your order status.
4. What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in original packaging. For full details, please refer to our Returns & Refund Policy.
5. Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping is free on international orders over $100. Customs duties and taxes, if applicable, are the responsibility of the customer.
6. Can I change or cancel my order after placing it?
If you need to make changes to your order, please contact us as soon as possible at admin@zimermman.info. We will do our best to assist before the order is processed.
7. What if I received a damaged or incorrect item?
Please contact us immediately with your order number and a photo of the issue. We’ll make it right as quickly as possible.
8. How do I contact customer service?
You can reach us anytime via email at admin@zimermman.info. We typically respond within 24–48 hours, Monday to Friday.